FAQs

SHIPPING & DELIVERY

DELIVERY

Enjoy free home delivery for purchase at HKD1000 or above. Or with a small fee at HKD100 per delivery for purchase below HKD1000.

DELIVERY SCHEDULE *

Tue to Sat: Kowloon and Hong Kong Island

Thu: HK Island South, Sai Kung, Discovery Bay, Tung Chung

Thu: New Territories

* Delivery service to Lamma Island, Cheung Chau, Ma Wan, Park Island, Mui Wo, Lantau South and restricted areas are not available at the moment.

DELIVERY TIME

Delivery will be made between 10am to 8pm. Orders received by 5pm can be delivered next day/next schedule subject to available delivery slots.

MUST I BE HOME FOR MY DELIVERY

If you won't be around to receive your order, we will leave your order items at your doorstep. Rest assured ice pack is included for chilled and frozen items.

DELIVERY EXCEPTION

Delivery service will be suspended during the following:

-Typhoon signal No. 8 or above

-Black rainstorm signal

-Adverse traffic conditions

-Local public holidays of HKSAR inclusive Sundays and Bank Holidays

Our team will contact you to reschedule a delivery accordingly.

SELF PICK-UP

Enjoy a 10% discount off your whole order for self pick-up at Fortezza HK Office! Let us know minimum 24 hours in advance.

-Pick-Up Time:

Mon through Fri: 8am to 5pm

Sat: 8am to 12noon

Sundays and Public Holidays: Not available

PAYMENT METHOD

We accept VISA, MasterCard, AMEX, Apple Pay and Google Pay

EXCHANGE/RETURN/REFUND

-If the product(s) that you receive appear damaged or spoiled, contact us immediately at info@fffasia.com. Please include a snapshot of the incident when providing the information. Our team will contact you for replacement on verified incident at no extra costs

-If the reported product(s) are sold out, we will refund your payment in full

-If a wrong product is included or a product from your original order is not delivered, we will also replace or refund

-Exchange or refund of a product will not be accepted under the following scenario:

*Any product without a proper proof of purchase

*Products received more than 1 day

*Products that have been opened or used

*Any product rejected due to personal preference